Documents & support
Downloads
Certificates, customer documents, remote support and our visual identity. Everything important in one place.
ISO certificates
Original certificates issued to ActiveNet, s.r.o.
ISO 9001
Quality management system.
ISO 14001
Environmental management system.
ISO/IEC 27001
Information security management system.
Customer documents
Terms, complaint handling and privacy information.
Terms and conditions
Original document for ActiveNet services. Includes complaint rules in Article VIII.
Complaint rules
Article VIII of the original terms: submitting and handling complaints.
Privacy and cookies
Website information about personal data processing and analytics.
Remote support
Connect securely with our technician after arranging a support session.
TeamViewer ActiveNet
Use our dedicated TeamViewer link. Only start a remote session with a technician whose identity you have verified.
Open TeamViewer Opens TeamViewer’s external website. Availability depends on your device and operating system.- Arrange the session with ActiveNet support.
- Open the link and follow the application instructions.
- Confirm access only for the agreed technician. End the session when support is complete.
Visual identity
Approved identity assets for partners, designers and print production. Please preserve the logo proportions and colours.
Design manual
Logo usage, colours, typography and visual identity guidelines.
ActiveNet logo
Colour and white versions in SVG and PNG. White logo for dark backgrounds.
Brand kit
Design manual, colour and white logo versions in SVG and PNG, in one package.